The role of government in the society is undergoing continuous change, acceler-ated in the recent years due to the widespread adoption of ICTs. The legitimacy of government action is increasingly put into question and it is recognised that the emergence of new and complex problems requires government to collaborate with non-governmental actors in addressing societal challenges, moving into a new era in which the provision of public services is oriented towards the creation of public value and user empowerment. In recent years we have assisted to a flourishing of user-driven ICT tools addressing public service delivery and administrative proc-esses. But yet this domain is still very much unchartered, led by bottom-up initia-tives, with little consolidation, with mostly small-scale experiments, at the margin of Government's initiatives. In this context, consensus is starting to build around the potential that collaborative technologies have in the field of governance and policy modelling, but for effective citizen empowerment and participation to be-come mainstream, at a greater scale, several challenges will have to be faced, which will require new tools to be developed. The major research questions that comes up on the surface is which new ICT-enabled governance models and meth-ods of monitoring, interaction, collaboration for policy making and enforcement are emerging, and which are the appropriate policy modelling mechanisms that will effectively re-engage citizens in the decision making process.
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